OUR STORE POLICIES
Information You Need
To provide a smooth and enjoyable online shopping experience, we believe all store policies need to be clear, fair and transparent. Take a look below to learn more about ours, and reach out with questions.
What You Need to Know
We at Rongdoi, try to ship your products with the fastest and safest ways possible, products are shipped the day after the order has been received. However sometimes, there might be a slight delay in the courier end, even though we have no control over that, we apologize for any delay in the arrival of any products. Also if your delivery location is within our reach, we'll try to keep the delivrery cost free or as low as we can.
CANCELLATION POLICY :
We are sorry but at the moment, orders once placed cannot be cancelled.
RETURNS AND REFUNDS
How It Works
In case of any issue in quality or quantity of the product, we will refund the cost (excluding the shipping fees) as soon as we can. We might ask for some details such as photos or videos to get to know about the issue and assess the situation properly and to make sure if a refund can be provided. Contact us in the email or phone number provided for any refund related queries.
Your Data is Secure
Our site doesn't collect any information from our users except site cookies to save your items in your cart. No payment details are saved in our site either.
All your data and payments are safe and secure.